It's a common past-time of non Oracle employees to make negative comments about Oracle Support.
This isn't one of those posts.
What this post is actually about:
In the last 3 years while I've been working with JDeveloper I've seen a great dedication by the JDev team in answering the JDev OTN Forums, as well as good input by the relative JDeveloper community at large. In fact it's so good that I rarely have to resort to Metalink or Oracle Support for support on JDeveloper; the exception being bug reports which don't appear in a public forum, but within Metalink.
So my question to you is this. Where do you now go predominately for JDeveloper support: JDev OTN Forums or Oracle Support/Metalink?
And my 2nd question: Is there any support like information you can find in the Forums that you can't find at Oracle Support/Metalink and vice versa?
What's your thoughts? Your constructive ideas appreciated.