I've often been told by other Aussies attending Oracle events in the States that Oracle is a very customer focused organisation. Over the last few years I've been part of a few surveys and phone questionnaires, and certainly have not been shy on lodging enhancement requests on the JDeveloper OTN forums which by-and-by the Oracle PMs are good in a least humoring me (I'm hoping they don't shake their heads too much when I email them each time ;) Yet this has all been at such a distance that I've never really emphasized with the whole customer focused idea.
At my first OOW however, hanging-out in the OTN lounge, it's been very interesting to participate in a number of surveys on the usability of Oracle development tools. Today I met Kristyn Greenwood, a manager for Oracle development tool usability and interface design. Kristyn and her team have been running a number of surveys asking various questions on Oracle development tools and their usability, as well as visual surveys demonstrating potential mockups of future development interfaces, specifically a reworked Help Center for JDeveloper. It's been an interesting experience to be part of the discussion on the IDE design before the products even go beta, and more so to meet some of the team behind the scenes, or more specifically behind the more visible product PMs.
The UI development team has a website that you can visit if you're interested in participating: http://ui.oracle.com, or alternatively you can participate in the same surveys that have been at OOW here (note that if you're at OOW, there appears to be a problem with the wifi and getting to these sites.... however after OOW if you're still having trouble accessing these links, let me know and I'll verify the URLs again). Otherwise you can even contact the team directly at email@example.com.
Disclaimer: I'm at OOW under the invitation of Oracle and the Oracle ACE Director program.
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